Frequently asked questions

We have compiled a list of frequently asked questions about "KOKE."
If you have any questions before purchasing, please check here.

About "KOKE"

Does KOKE moss really not die?

Yes. The moss used in KOKE has been specially treated so it does not require watering or pruning.
By maintaining the appropriate humidity, you can enjoy the beautiful texture for a long time.

Where can I display it?

It is suitable for any indoor space, including living rooms, bedrooms, entryways, offices, hotels, and restaurants.
However, you can keep your wood looking beautiful by avoiding direct sunlight, placing it directly under an air conditioner, or strong lighting, which can cause excessive dryness and fading.
However, please avoid places with high humidity such as bathrooms.

Can KOKE be displayed outdoors?

KOKE is a product for indoor use only. Please use it indoors as it may be damaged or deteriorated by wind, rain, or direct sunlight if used outdoors.

Is maintenance really unnecessary?

There is no need to water or prune. Simply display it as an interior decoration "as is." It is perfect for busy people or those who don't want to put in the effort.
However, maintaining a moderate humidity level will help keep the wood looking beautiful for longer. In extremely dry places, adjusting the humidity level with a humidifier can be effective.

All KOKE products come with an instruction manual, so even first-time users can enjoy using the product with confidence.

Does it really purify the air?

Yes. Moss has the ability to absorb and decompose harmful substances in the air, as well as deodorize and eliminate odors, and is said to have the effect of improving the quality of a space.
It purifies unpleasant odors in your room, such as cigarette smoke, sweat, toilet odors, and pet odors, creating a comfortable space.

What should I do if dust gets on it?

Brush gently with a soft brush or compressed air. Rub gently as rubbing too hard can damage or break the moss.

What should I do if water gets in?

If it is only slightly damp, let it dry naturally. If it gets wet, gently wipe it off with a dry cloth and dry it in a well-ventilated place.
Please note that prolonged exposure to moisture may lead to deterioration of the material.

The moss that won't die seems to be getting hard, what should I do?

It may become temporarily hard in a dry room in winter, but it will soften again when the humidity returns. Even if it becomes hard, never give it water.

How long will it stay beautiful?

Although it depends on the environment of the installation location, if humidity is properly controlled, it can maintain its beautiful condition for as long as 3 to 5 years. *This is only a guideline.

Also, the color may change slightly depending on the installation environment, but this is natural aging. Discoloration can be minimized by avoiding direct sunlight, directly under air conditioners, or directly under strong lighting.

If I place a medium-sized KOKE in an 8-tatami room, how effective will it be in eliminating odors?

Depending on the installation environment and type of odor, the moss used in KOKE can be expected to have the effect of decomposing and purifying harmful substances such as formaldehyde and ammonia.

Many people find that one medium-sized KOKE has a positive effect on improving air quality, but if you want a better effect, we recommend installing multiple panels or choosing a larger size.

Are they all the same design?

No. Each KOKE is handcrafted by a designer, so no two are alike.
The placement, texture, and color of the moss are all unique, making it truly a piece of art just for you.

How much customization can I do?

You can choose the frame material, color, and type of moss (color and texture).

Is it compatible with wall mounting?

All products can be hung on the wall. Mounting brackets are attached to the back.
When installing, please prepare hooks that are suitable for the wall material and attach and secure them yourself.

It can also be placed on a table, so please choose according to your needs.

What style of room would it suit?

It blends in with any interior style, including minimalist, natural, Japanese modern, and Scandinavian. It is particularly compatible with white walls, concrete, and wooden interiors, adding a gentle accent to any space.

Regarding your order

How long will it take to ship?

This product is made to order. After you place your order, we procure the natural moss to be used in the product, and after processing, our artisans begin creating the design of each product, which is then handcrafted one by one. It takes about one month from order to shipping.
Please note that this may vary depending on the production situation.
In addition, shipping may be delayed due to order status, supply status of materials used, or unavoidable circumstances related to the manufacturing process.

Do you handle returns and exchanges?

We only accept returns and exchanges for products that are defective upon delivery or damaged during shipping.
If you contact us within 8 days of receiving the product, we will exchange it. *In this case, shipping costs will be borne by the sender. Please contact us via Makuake message.

However, please note that we do not accept returns or exchanges for reasons of customer convenience, such as products that are different from what you expected (color, size, material, etc.), or products that have become dirty, scratched, or damaged after receiving the product.

Is there a warranty period?

KOKE is an interior art piece that uses specially treated moss that never dies, so it does not require watering and can be enjoyed for a long time. Due to its characteristics, there is no specific warranty period.

However, if there is any damage or defect upon delivery, please contact us within 8 days of receiving the product and we will take care of the issue.

Also, depending on the environment in which it is used, changes may occur over time, but we hope you will enjoy the unique flavor of natural materials.

Can I get a receipt?

Yes. If you would like to do so, please contact us using the inquiry form. We will handle the matter separately.

Can I give it as a gift?

Of course it is possible.
We also offer gift wrapping and message cards.

It is also popular as a gift for housewarmings, store openings, birthdays, etc.